Privacy Policy

We collect information you provide directly, including your name, email address, phone number, residential address, identity details, partner application information, purchase requests, payment records, signed documents, support messages, and communication preferences.

We may also collect technical and usage information such as device data, browser type, IP address, pages visited, referral links, campaign tags, UTM parameters, form submissions, and interaction history with Propitix communications.

We use personal information to create and manage accounts, process property enquiries and purchase requests, verify identity, administer partner applications, calculate commissions, generate legal documents, send transactional updates, respond to support requests, improve platform security, and comply with legal or regulatory obligations.

Where you have interacted with Propitix marketing, webinar, referral, or partner registration flows, we may use your information to classify your relationship with Propitix and route you into relevant back-office communication workflows.

We may contact you by email, phone, SMS, WhatsApp, or in-app notification for account, transaction, document, verification, support, property, partner, or compliance purposes.

Marketing and nurture communications are managed with respect for consent, unsubscribe, and do-not-disturb preferences. You may opt out of non-essential marketing messages, but we may still send transactional or legally required notices.

We do not sell personal information. We may share information with trusted service providers that help us operate Propitix, including hosting, database, authentication, messaging, email, analytics, payment, verification, document generation, CRM, and customer support providers.

We may also share information with regulators, professional advisers, law enforcement, courts, or counterparties where required to complete transactions, resolve disputes, protect rights, or comply with applicable law.

We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

We retain information for as long as needed to provide services, maintain transaction records, satisfy legal and accounting requirements, enforce agreements, resolve disputes, and operate our platform securely.

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal information. Some requests may be limited where records must be retained for legal, compliance, fraud prevention, contractual, or transaction-history reasons.

You are responsible for keeping your account details accurate and for protecting access to your account. Contact support if you believe your account or personal information has been compromised.

We may update this Privacy Policy as Propitix evolves. Material changes will be posted on this page, and continued use of Propitix after updates means the revised policy applies.